Quality Assurance Manager

Skills, Knowledge, Qualifications & Experience:

  • Educational and experience requirements include a relevant degree plus three to five years of construction experience or equivalent combinations of training and experience.
  • Excellent supervisory, communication, and interpersonal skills essential.
  • Computer aptitude.
  • Bilingual (Arabic-English).

Technical skills include: 

  • Math Skills.
  • Telephone Skills.
  • Ability to handle multiple tasks simultaneously.

Performance skills include:

  • Goal-driven Attitude.
  • Independent Self-starter.
  • Integrity & Character.
  • Interpersonal Communications Skills.
  • Detail-oriented.

Requirement: 

  • Ability to see a job through to completion.
  • Passion to believe in the service the company provide.
  • Willingness to follow company policies/guidelines.
  • Ability to maintain high quality standards without supervision.
  • Ability to accommodate customers while working within company guidelines.
  • Honesty, dependability and unconditional ethics.
  • Desire to positively influence the buying habits of customers while meeting their needs with high-quality service.

Typical work activities and responsibilities:

Since maintaining quality demands adaptation to customer expectations, quality assurance Manager employs a variety of measures to place quality at the heart of his working area, i.e. methodologies such as Continuous Improvement.
The work of the quality assurance Manager includes the following activities:

  • Promoting quality achievement and performance improvement throughout his working area.
  • Setting QA compliance objectives and ensuring that targets are achieved.
  • Assessing the service specifications of the company and its suppliers, and comparing with customer requirements.
  • Working with procurement department to establish quality requirements from external suppliers, i.e. uniforms, station furniture, signboards…etc.
  • Ensuring compliance with national and international standards and legislation.
  • Considering the application of environmental and health and safety standards.
  • Agreeing standards and establishing clearly defined quality methods for staff to apply.
  • Defining quality procedures in conjunction with operating staff.
  • Setting up and maintaining controls and documentation procedures.
  • Identifying relevant quality-related training needs and delivering training.
  • Collating and analyzing performance data and charts against defined parameters.
  • Ensuring tests and procedures are properly understood, carried out and evaluated and that service modifications are investigated if necessary.
  • Persuading reluctant staff to change their way of working to incorporate quality methods.
  • Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications.
  • Establishing standards of service for customers.
  • Monitoring performance by gathering relevant data and producing statistical reports.
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